Troubleshooting

Find the page that matches what you’re seeing, not the feature you think is at fault.

Where to go

• My project shows no leads — no leads, or leads with no usable data.
• My Phone column is blank — decision-makers found, but no phone number.
• I’m getting the wrong companies — matches outside your intended profile.
• The same company shows up twice — how the Duplicates setting decides this.
• My AI filter rejected everything — often an empty variable, not a bad prompt.
• My API request returns an authorization error — mapping every status code to its cause.
• My integration stopped receiving leads — check approval status and credentials.
• I saw a status string or error code and want to know what it means — every one, in one place.
• Is it working? — rule out a platform-wide issue first.
• Create a search — zero or unexpected results usually trace back to how filters combine.
• FAQ — answers to the questions people ask most.

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Table of contents

• Empty lead list
• Blank phone column
• Wrong companies
• Duplicate companies
• AI filter rejected everything
• API authentication error
• Integration stopped receiving leads
• Statuses and error codes